Refund and Returns Policy

CONSUMER RIGHTS – WITHDRAWAL – CANCELLATION RETURN TERMS

If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales contract presented to you.

BUYERS are subject to the provisions of the Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (RG: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the product they have purchased.

The payment process for Order Cancellation is initiated within 7 working days following the BUYER’s sending of the request.

The return payment process for product return is initiated within 7 business days following the receipt of the Product to the SELLER/SUPPLIER.

Refund for Payment by Credit Card

a) In how many installments the BUYER has bought the product, the bank repays the BUYER in the same installments. The method of return to be made by the Bank to the BUYER is between the BANK and the BUYER, and the SELLER/SUPPLIER and/or MANUFACTURER have no responsibility in this regard.

b) After the MANUFACTURER has paid the entire product price to the bank at once, in the event that the installment expenditures made from the bank POS are returned to the BUYER’s credit card, the requested refund amounts are transferred by the bank to the bearer’s accounts in installments so that the parties involved do not become victims. The installment amounts paid by the BUYER until the cancellation of the sale, if the return date and the card’s account cut-off dates do not coincide, 1 (one) refund will be reflected on the card each month, and the BUYER will pay the installments before the return, after the end of the installments of the sale, for another month equal to the number of installments he has paid before the return. receivables and will be deducted from existing debts.

c) In case of the return of goods and services purchased with a card, the MANUFACTURER cannot pay the BUYER in cash in accordance with the contract it has made with the Bank. Payments made by credit card will be refunded to the same credit card.

Refund in Payment by Wire Transfer/Eft

a) Refund is made to the bank account declared by the BUYER.

Refund in Payment with Gift Certificate

a) Cash refunds cannot be made for orders made using a gift certificate, the refund is made with a gift certificate.

RIGHT OF WITHDRAWAL, RETURN AND EXCHANGE OF PRODUCT:

a) The BUYER has the right to withdraw from the contract without giving any reason or paying any penalty within 14 (fourteen) days from the delivery date for the STANDARD PRODUCT/s. The period of the BUYER’s right of withdrawal starts on the day the BUYER receives the PRODUCT(s) in contracts for the delivery of goods. However, the BUYER may use its right of withdrawal from the establishment of the Contract until the delivery of the PRODUCT/s.

b) In determining the period of the right of withdrawal; Single order subject but supply, production, stock etc. In case there are PRODUCT(s) delivered on separate dates for reasons such as: the delivery date of the last good will be considered. For products completed by the combination of more than one piece, the delivery date of the last piece will be taken into account. The delivery date of the first product shall be taken into account in contracts where the same PRODUCT/s are regularly delivered for a certain period of time.

c) The BUYER can use the withdrawal request by calling the call center at 444 33 99 and 0850 222 33 99. The BUYER can use the right of withdrawal by following the instructions in the My Orders section on the website to cancel and return transactions.

d) If the BUYER’s right of withdrawal is exercised by notifying the SELLER/SUPPLIER in writing or verbally through customer service within 14 (fourteen) days following the delivery of the PRODUCT/s to him, if the PRODUCT/s were delivered by the contracted shipping company;

e) The SELLER/SUPPLIER is obliged to receive the PRODUCT/PRODUCTS sent with the contracted shipping company as it was first sold, that is, disassembled, together with the original invoice, within 7-14 days from the date of receipt of the request, with a report from the address where the installation was made.

f) If the BUYER’s right of withdrawal is exercised by notifying the SELLER/SUPPLIER in writing or verbally through customer service within 14 (fourteen) days following the delivery of the PRODUCT/s to him, if the PRODUCT/s were delivered by the contracted cargo company ;

g) The BUYER, within 10 (ten) days from the date on which the notification regarding the exercise of its right of withdrawal is sent to the SELLER/SUPPLIER, within 10 (ten) days, by the contracted cargo company, to the SELLER/SUPPLIER or the authorized third party; Invoice of the product delivered, (If the invoice of the product to be returned is issued to the corporate company, it must be sent with the return invoice issued by the institution when returning it. Order returns, whose invoice is issued on behalf of the institutions, cannot be completed unless a RETURN INVOICE is issued.) the sample of the cargo delivery report on the back of the invoice. By filling in and signing the withdrawal form, the product to be returned must be sent back completely and undamaged together with the box, packaging and standard accessories, if any. The PRODUCT/s sent without the documents listed in this article or incomplete or damaged will be sent back to the BUYER with a counter-payment and the price will not be refunded.

h) The BUYER may return the PRODUCT subject to the right of withdrawal with the contracted shipping and/or cargo company free of charge. In cases where the SELLER/SUPPLIER chooses another company other than the transport and/or courier company contracted by the SELLER/SUPPLIER, the PRODUCT sent with the SELLER/SUPPLIER’s contracted cargo company is requested to be sent with the shipping company, or vice versa, all costs of the returns shall be borne by the BUYER. will be. Although the BUYER has a courier branch with which the SELLER/SUPPLIER has an agreement in the place where the BUYER is located, in case the product is sent with a counter payment to another company, the remaining amount will be refunded if the balance remains by deducting the shipping fee from the product price to be returned.

ı) After the BUYER’s right of withdrawal expires, no arbitrary returns are accepted for STANDARD PRODUCTS.

i) The BUYER cannot exercise its right of withdrawal for CUSTOMIZED PRODUCTS.

j) In the event of the BUYER’s return request for CUSTOMIZED PRODUCTS, the SELLER/SUPPLIER has the right to receive a refund with a 30% deduction on the price of the CUSTOMIZED PRODUCT in order not to refuse the BUYER’s return request. This request is valid for 14 (fourteen) days after the delivery date.

k) In the event that the BUYER uses its right of withdrawal, if there is a decrease in the value of the goods due to a defect or if the return becomes impossible, the BUYER is obliged to compensate the SELLER/SUPPLIER’s losses (cost of goods, expenses for establishing a contract, etc.) at the rate of the BUYER’s fault.

l) In the return requests of the PRODUCT/S, the SHIPPED PRODUCTs will be returned by the SELLER/SUPPLIER’s own delivery team. Even if the PRODUCT/S whose delivery type is cargo is delivered by shipping, the return must be made by the BUYER by cargo.

PRODUCTS THAT CANNOT BE USED WITH THE RIGHT OF WITHDRAWAL:

The right of withdrawal cannot be exercised in contracts subject to the sale of the following products:

– Contracts for goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the SELLER, MANUFACTURER or PROVIDER,

– Contracts for goods prepared in line with the BUYER’s wishes or personal needs,

– Agreements on Hygiene Products,

– Contracts for goods that are mixed with other products after delivery and cannot be separated due to their nature,

– Contracts regarding services that are started to be performed with the approval of the consumer before the expiry of the right of withdrawal,

-Contracts regarding the goods determined by the SELLER/SUPPLIER to originate from the BUYER, except for the BUYER’s usual usage errors,

If the BUYER does not keep the PRODUCT in accordance with its operation, technical specifications and instructions for use within the withdrawal period, it will be responsible for the changes and deteriorations that occur.

PROTECTION OF PERSONAL DATA, COMMERCIAL ELECTRONIC MESSAGE AND PRIVACY POLICY

a) Name, surname, e-mail address, TR Identity number, address of the BUYER, which is qualified as personal data in accordance with the Law on the Protection of Personal Data No. 6698 (“KVKK”), the relevant LEGISLATION and the KVKK and Privacy Policy of the SELLER/SUPPLIER , phone number, demographic data, financial data, etc. informations; Taking orders, providing products and services, developing products and services, solving systemic problems, performing payment transactions, -in case of prior approval- to be used in marketing activities about orders, products and services, updating the information of the BUYER and managing and maintaining the memberships. The above-mentioned data shall be provided by the SELLER/SUPPLIER, Erciyes Anadolu Holding affiliates and third parties and/or organizations for the purpose of performing the distance sales contract and other agreements established between the SELLER and the SELLER/SUPPLIER and for the technical, logistics and other similar functions of the third parties to be provided by the SELLER/SUPPLIER. It can be saved, stored in archives, used, updated, shared, transferred and processed in other ways in accordance with the KVKK LEGISLATION. The BUYER declares and accepts that the SELLER/SUPPLIER expressly consents to the transmission, processing and storage of personal data to real and/or legal persons with whom it cooperates for the stated purposes within the scope of KVKK No. 6698. The processed personal data is deleted, destroyed or anonymized at the end of the required period in accordance with the KVKK and Privacy Policy of the SELLER/SUPPLIER and the relevant LEGISLATION. The BUYER accepts and declares that he/she can obtain detailed information and rights about the KVKK and related LEGISLATION by examining the KVKK Illumination Text on the SELLER/SUPPLIER’s PLATFORM.

b) Confidentiality rules-policy and conditions stated briefly below (in comprehensive-detailed current principles in the relevant parts of the PLATFORM) apply to the protection, confidentiality, processing-use, communications and other matters of information on the PLATFORM.

c) Necessary measures for the security of the information and transactions entered into the PLATFORM by the BUYER have been taken in the system infrastructure of the SELLER/SUPPLIER, within the scope of today’s technical possibilities according to the nature of the information and transaction. However, since the said information is entered from the BUYER’s device, it is the BUYER’s responsibility to take the necessary precautions, including those related to viruses and similar harmful applications, so that they are protected by the BUYER and cannot be accessed by unrelated persons.

d) In addition to and confirming the consent-approvals of the BUYER’s personal data and commercial electronic communications provided by other means; The information obtained during the BUYER’s membership and shopping to the PLATFORM is transferred to the SELLER/SUPPLIER, ERCIYES ANADOLU HOLDİNG A.Ş. Providing various products/services and all kinds of information, advertisement-promotion, communication, promotion, sales, marketing, store card, credit card and membership by current and future subsidiaries, affiliates, partners, successors and/or third parties/organizations to be determined by them. For electronic and other commercial-social communications to be made for electronic and other commercial-social communications to be made for the purpose of their applications, they can be recorded before the specified ones and their successors indefinitely or for the period they foresee, stored in printed/magnetic archives, updated, shared, transferred, transferred, used and otherwise processed when deemed necessary. These data can also be forwarded to the relevant authorities and Courts when required by law. The BUYER consents and gives permission for the use, sharing, processing of existing and new information, personal and non-personal, in accordance with the legislation on the protection of personal data and electronic commerce legislation, and to make commercial and non-commercial electronic communications and other communications.

e) The BUYER can always stop the communication by reaching the SELLER/SUPPLIER through the specified communication channels and/or by legally reaching through the same channels or by using the right of refusal in the electronic communications sent to him. According to the clear notification of the BUYER on this matter, personal data transactions and/or communications to the party are stopped within the legal maximum period; In addition, if he wishes, his information, other than what is legally required and/or possible, is deleted from the data recording system or anonymized in an anonymous way. If the BUYER wishes, he/she may object to the emergence of a result against him/her by means of transactions related to the processing of his/her personal data, the persons to which it is transferred, correction in case of incomplete or incorrect information, notification of the corrected information to the relevant third parties, deletion or destruction of the data, analysis with automatic systems, You can always apply to the SELLER/SUPPLIER through the above communication channels and get information on issues such as the elimination of damage due to the processing of the SELLER. Applications and requests in these matters will be fulfilled within the legal maximum period or may not be accepted by explaining the legal reason to the party.

f) The MANUFACTURER/SELLER/SUPPLIER reserves the right to make any changes it deems necessary on the above issues; these changes will become effective as soon as they are announced by the MANUFACTURER/SELLER/SUPPLIER to the PLATFORM or by other appropriate methods.

g) SMS/short message, instant notification by the SELLER/SUPPLIER for credit card and membership information, transactions and applications for promotion, advertising, communication, promotion, sales and marketing purposes regarding all kinds of products and services, in accordance with the applicable legislation, Commercial electronic communications can be made by automatic dialing, computer, telephone, e-mail/mail, fax, other electronic communication tools. The BUYER has accepted to be sent commercial electronic messages. The BUYER accepts and declares that the MANUFACTURER may engage in the above-mentioned communication activities, but will obtain permission again if there is an update or change.

h) On other sites accessed from the PLATFORM, their privacy-security policies and terms of use are valid, the MANUFACTURER/SELLER/SUPPLIER is not responsible for any conflicts and negative consequences that may arise.

ı) The BUYER accepts and declares that he/she can obtain detailed information and rights about KVKK and related legislation by examining the KVKK Disclosure Text on the website.